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Professional Assistance

With AI, help your operators and improve your customer service at a lower price

Demo

The 3 benefits of our solution

For an immediate R.O.I in your business

gear

A qualitatively better customer service

Provide faster, more precise solutions to your customers.

chrono

Increase your team's productivity

Answer more messages with the same team.

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Track activity and performance

Follow in real-time the impact of your customer service answers.

Professional Assistance enhances the daily work of your operators

In three ways

auto

Automatic

Prepared answers, sent directly

cooperate

Cooperative

Guided agents with ready-to-send answers

assist

Assisted

All useful information right before your agent's eyes

With Professional Assistance, lower the cost of your customer service by increasing its quality and reactivity.

A philosophy

Human-centered

Benefit from our latest

Features

classification

Message classification

context

Contextual information display

macros

Dynamic answer template variables

dashboard

Dashboard Analytics

templates

Template rulesets

integration

Integration to your system

An expert for your particular needs

Install & start

Our customer service experts are here to help make you the most of Hubware. You stay in control of your business transformation. We help you configure your processes, and our Assistant's training.

Analysis

of your customer service

Report

on newest upgrades and achievable ROI in your customer service

Cooperation

in real time

Deployment

linked to your systems: • Back-office • Ticketing

Workshop

to discover our dashboard and configuration interface

Monthly insights

for continuous improvements

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security

Security

All training data is anonymized and stored securely.

transformation

Transformation

Customer service is evolving and so does the work of operators.

transparency

Transparency

Artificial Intelligence learns from biased data: discrimination must not be reproduced.

We cut our message processing time by half, and improved the onboarding of our new operators: they no longer have to learn to use our back-office!

12 typesof customer requests identified
38%automated replies

More to come

Very soon

phone

Phone channel

bell

Proactive alerts

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Insights

They trust us

Estimate your automation and assistance capabilities!

Discover our non-binding free offer

Register

Partners