With AI, help your operators and improve your customer service at a lower priceDemo
The 3 benefits of our solution
For an immediate R.O.I in your business
A qualitatively better customer service
Provide faster, more precise solutions to your customers.
Increase your team's productivity
Answer more messages with the same team.
Track activity and performance
Follow in real-time the impact of your customer service answers.
Professional Assistance enhances the daily work of your operators
In three ways
Prepared answers, sent directly
Guided agents with ready-to-send answers
All useful information right before your agent's eyes
With Professional Assistance, lower the cost of your customer service by increasing its quality and reactivity.
Benefit from our latest
Contextual information display
Dynamic answer template variables
Integration to your system
An expert for your particular needs
Install & start
Our customer service experts are here to help make you the most of Hubware. You stay in control of your business transformation. We help you configure your processes, and our Assistant's training.
of your customer service
on newest upgrades and achievable ROI in your customer service
in real time
linked to your systems: • Back-office • Ticketing
to discover our dashboard and configuration interface
for continuous improvements
All training data is anonymized and stored securely.
Customer service is evolving and so does the work of operators.
Artificial Intelligence learns from biased data: discrimination must not be reproduced.
We cut our message processing time by half, and improved the onboarding of our new operators: they no longer have to learn to use our back-office!
More to come
Even without semantic analysis on voice channels, contextual analysis alone can determine the relevant process, so the Assistant can help you in cooperative mode.
Aider les agents à envoyer des alertes pour prévenir le problème :colis perdu, compte bloqué.
Tableau regroupant les informations utiles des messages et descontextes, comme les produits fréquemment remboursés ou bien lejour auquel les clients signalent des pertes d’accès au compte.
They trust us