Reinventing outsourcing.

Reinventing
outsourcing.

Reinventing outsourcing.

Reinventing
outsourcing.

Customer care, sales missions or KYC in all languages and channels.
The best human agents, 24/7, boosted by AI to reduce your costs up to 50%.

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Anna T.

I didn't received my order, could you please tell me where is it?

Blissim

Arthur C.

How can I generate and customize an invoice for a supplier?

Qonto

Harry S.

Can you book B2B demos for my service? And what's your usual conversion rate?

Vertuoza

Sophia M.

I have 2K identity cards to verify per month, what would be the price for your KYC offer?

Zego

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

Powering the world's best teams.

250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.

The problem

Your customer care or your prospecting takes you too long internally?

The quality of your outsourcing isn't meeting your expectations?

It's too expensive?

Not flexible enough when you have an emergency?

We faced the same issues, so we launched Onepilot.

Your customer care or your prospecting takes you too long internally?

The quality of your outsourcing isn't meeting your expectations?

It's too expensive?

Not flexible enough when you have an emergency?

We faced the same issues, so we launched Onepilot.

The solution

Unlike any partner you worked with before.

We handle your customer experience. You focus on your core business.

100% flexible

Any day, time, agent location or channel. You can’t predict everything, so we adapt.

10h

Monday

Available for calls

Tuesday

Available for email, calls and chat

Wednesday

Available for emails

Thursday

Available for calls

100% flexible

Any day, time, agent location or channel. You can’t predict everything, so we adapt.

10h

Monday

Available for calls

Tuesday

Available for email, calls and chat

Wednesday

Available for emails

Thursday

Available for calls

100% flexible

Any day, time, agent location or channel. You can’t predict everything, so we adapt.

10h

Monday

Available for calls

Tuesday

Available for email, calls and chat

Wednesday

Available for emails

Thursday

Available for calls

Best in class agents

2K+ experts dedicated to improve your CSAT.

Inès L.

Agent since 12/04/2022

Inès L.

Agent since 12/04/2022

Stéphane R.

Agent since 07/02/2023

Stéphane R.

Agent since 07/02/2023

Country

United Kingdom

Best in class agents

2K+ experts dedicated to improve your CSAT.

Inès L.

Agent since 12/04/2022

Stéphane R.

Agent since 07/02/2023

Country

United Kingdom

Best in class agents

2K+ experts dedicated to improve your CSAT.

Inès L.

Agent since 12/04/2022

Stéphane R.

Agent since 07/02/2023

Country

United Kingdom

Transparent pricing

No hidden costs.

Agents

Local

Tickets per month

12 000

Channels

Email, call

24 600€ per month

Including Account Manager

Transparent pricing

No hidden costs.

Agents

Local

Tickets per month

12 000

Channels

Email, call

24 600€ per month

Including Account Manager

Transparent pricing

No hidden costs.

Agents

Local

Tickets per month

12 000

Channels

Email, call

24 600€ per month

Including Account Manager

Unique and efficient technology, AI oriented

Agents sourcing, training, tickets solving and quality insurance... To deliver top quality at competitive pricing.

To match agents / customers

Auto scheduling

To know process

Training

To improve skills

Quality Check

To treat tickets faster & better

AI Knowledge Base

To route tickets

Ticket Center

To give an overview

Analytics

To give an overview

Analytics

Mathieu C.

Agent since 07/11/2021

Mathieu C.

Agent since 07/11/2021

Unique and efficient technology, AI oriented

Agents sourcing, training, tickets solving and quality insurance... To deliver top quality at competitive pricing.

To match agents / customers

Auto scheduling

To know process

Training

To improve skills

Quality Check

To treat tickets faster & better

AI Knowledge Base

To route tickets

Ticket Center

To give an overview

Analytics

To give an overview

Analytics

Mathieu C.

Agent since 07/11/2021

Unique and efficient technology, AI oriented

Agents sourcing, training, tickets solving and quality insurance... To deliver top quality at competitive pricing.

To match agents / customers

Auto scheduling

To know process

Training

To improve skills

Quality Check

To treat tickets faster & better

AI Knowledge Base

To route tickets

Ticket Center

To give an overview

Analytics

To give an overview

Analytics

Mathieu C.

Agent since 07/11/2021

All your data at your fingertips

With custom dashboards and valuable insights.

Tickets treated

6 469

By Mathieu C.

4 218

By Mathieu C.

4 218

By Inès L.

1 562

By Inès L.

1 562

By Stéphane R.

2 251

By Stéphane R.

2 251

CSAT

4.82

Emails

4.71

Calls

4.93

Chats

4.82

Most used process

Delivery issues

Sub process

Received late

Sub process

Lost package

Sub process

Not shipped

Security first

GPDR, ISO 18295 and our Cockpit to secure your data.

Name

Mathieu Safety

mathieu@safe.fr

Address

83 Boulevard de la Privacy 75002 Paris

Any service you need.

And much more.

Customer Care

Customer management or live operations? We've got you back.

Sales & Retention

Ready to convert your prospects and upsell your clients?

KYC

Document management and validation.

Our 9 main features. Only proprietary Tech, for impressive results.

Full ownership from the beginning to the end, with improvements launched every day. Or we can leverage your existing tools stack.

Heroes Hub

Onboard best in class agents, with a customized funnel.

Academy

Initial and continuous training, up to date on your processes.

Knowledge Base

Built and improved together to centralise your processes.

Ticket Center

Route the right ticket to the right agent, for best efficiency.

AI to supercharge humans

Find process, suggest answers, analyze data, check quality.

Scheduling

Open or close shifts anytime, 24/7, we adapt to respect SLAs.

Quality check

We analyze each ticket to improve agents skills.

Integrations

With 20+ ticketing and back-office tools.

Monitoring

Live analytics of your agents activity.

35+ languages covered. We operate where you are.

Get access to top agents to propose a the best Customer experience.

Mathias V.

Native Dutch

Mathias V.

Native Dutch

Hans M.

Native German

Andrea R.

Native Italian

Ines L.

Native Swedish

Jose R.

Native Spanish

Mathias V.

Native Dutch

Hans M.

Native German

Andrea R.

Native Italian

Ines L.

Native Swedish

Jose R.

Native Spanish

Skyrocket your main KPIs.
Like you never imagined.

Our data speaks for itself.

CSAT

Efficient, fast and round-the clock answers will delight your end-users.

0.8

Escalation rate

We are autonomous and force of proposal to improve your processes.

min

FRT Email

Based on more than 20M emails solved.

Calls answered < 30 sec

Based on more than 12M calls handled.

sec

FRT Chat

Based on more than 9M chats.

4.8

Agents NPS

Engaged agents for a reduced churn rate.

No buzzword.
A first-class AI, with real use cases.

Let's be honnest, it’s not appropriate to fully automatize your customer care.
Your users deserve a human touch. But we’ll give agents the tools to skyrocket your processes!

Optimize ticket routing

Predict which agent will best answer each ticket is complex. With more than 40M interactions handled, we built a solid experience.

Email #35342

Customer: La Redoute

Inès L.

Agent since 12/04/2022

Call #35341

Customer: G7

Find processes

Our AI identifies the right ones with >85% accuracy.

Delivery issues

Return an order

Pre-sales reinsurance

Get feedback

Sentiment analysis and custom reports for continuous improvement.

Lynda N.

The car I rented just broke down and I almost had an accident!!

Sentiment identified: Angry customer (12% of your interactions)

Identify bad quality

To spend your time wisely on tickets where agents could improve their skills.

Eric F.

Could you please send us a picture of the delivery receipt?

Issue identified: Wrong process followed

Answer easy tickets

With an agent supervision to confirm if the proposed answer is relevant.

Anna T.

I didn't received my order, could you please tell me where is it?

Answer proposal: Sure, I can see that the delivery is planned for tomorrow!

The best security certifications.
And our magic touch.

We're used handling sensitive data, your data is safe with us.

ISO 18295-1

Certifying that we propose the best Customer Care services.

Cockpit

Our proprietary VPN, device management and virtual machine tracks every action performed by your agents.

GDPR

We protect all personal data, and only collect what's 100% required to treat tickets.

You're in good company.

And you don't have to take our words for it.

“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”

Holly Crossley

Head of Ecommerce, DASH Water

Holly Crossley

Head of Ecommerce, DASH Water

Holly Crossley

Head of Ecommerce, DASH Water

Holly Crossley

Head of Ecommerce, DASH Water

"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."

Minh-Hai Le

Senior Director Strategic Operations, Qonto

Minh-Hai Le

Senior Director Strategic Operations, Qonto

Minh-Hai Le

Senior Director Strategic Operations, Qonto

Minh-Hai Le

Senior Director Strategic Operations, Qonto

"Your staffing method allows you to adapt quickly to seasonal needs, offering invaluable flexibility and unprecedented responsiveness. What's more, the cost-per-ticket system offers reassuring financial transparency. We know precisely the costs associated with each interaction with our customers, which offers real visibility over the work done by the agents."

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

Timothée Goujon

Head of Customer Success and Customer Care, Quitoque

Their success story will soon be yours.

They tested our services. They loved it. They talk about us.

You’re 1min away from your best customer experience.

Book a demo

Onepilot