The lastest technology, with new improvements launched everyday.
1st use case
Optimize tickets routing.
Paired to our Ticket Center, our AI will ensure the right agent treats the right ticket, based on:
Tickets treated
Our AI takes into account the volume of tickets done by agent, but not only.
Quality Score
An agent with an higher Quality Check Score will receive tickets in prio.
CSAT
The routing priority will also be impacted if your end-users are confirming the agent work quality.
2nd use case
Find processes in seconds.
Your end-users' messages are read and knowledge-based processes are offered with a level of accuracy displayed.
3rd use case
Get feedback.
We analyze your end-users messages to identify trends and share valuable insights.
4th use case
Identify bad-quality tickets.
Our AI helps you spend your time wisely on tickets where agents could improve their skills. No more random checking for hours.
5th use case
Pre-solve easy tickets.
Our Autopilot, can automatically answer easy tickets but is still using the agent's supervision to confirm if the offered answer is relevant. Quality before rapidity!
You're in good company.
And you don't have to take our word for it.
