60
%
Of C2C customers prioritize trust and safety in transactions.
We understand C2C platforms challenges.
94% of consumers believe the quality of a company's customer care drives its reputation.
Handle real time operations
Responding in an hour will meet the expectations of 88% of consumers and enforce their trust.
Ensure large support time coverage
You need to answer whenever your users are using your platform.
Deliver perfect KYC processes
Users making transactions on a C2C platform need reassurance as fraudulent activities can happen.
Launch new markets
Build a repeatable business and expand fast in other locations without any additional recruitment.
Get product feedbacks
Although 96% of unhappy customers won't complain, 91% of them will simply leave and never come back.
Facilitate relationships for both sides
Providing fast and accurate answers to pre-order inquiries will push conversion and retention.
What we offer for C2C platforms businesses.
We can support you for any basic or complex operation. You don't find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Customer identity control
Issues, information,…
Account management
Creation, modification, deletion.
Technical issues
Unlocking client accounts, bug on the app, finalise an order.
Payment
Invoicing amendments, payment errors, payment methods.
Anti-money laundering
Verifying accounts and transfers.
Live operations
Missing items, damages, third party management,…
You're in good company.
And you don't have to take our words for it.
