46
%
Of people want to replace their vehicles with other modes of transport in the coming decade.
How we helped Pony
The problem
Pony needed to offer native, 24/7 and phone based customer care to its users.
The results
92
%
Phone pick-up rate in less than 1min
8
Languages natively covered
97
%
End-users CSAT
92
%
One-touch tickets
24
/7
Operations
We understand Mobility challenges.
94% of consumers believe the quality of a company's customer care influences its reputation.
Offer 24/7 coverage
Providing round-the-clock support means your service meets customer expectations whenever they use it.
Provide instant answers
33% of customers will wait up to 5 minutes to get an answer.
Handle seasonal peaks
The volume of rides can increase up to 10x during summertime: make sure to deliver on your SLAs.
Launch new markets
Build a scalable business and expand fast in other locations with marginal efforts.
Provide efficient KYC/B services
To maximize your activation rate.
Manage third party
Cities, field operations…
Win new tenders
Being compliant with regulations while differentiate your brand from competition.
What we offer for mobility's actors.
We can support you with any basic or complex operation. Cannot find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Customers' management
Creation, modification, account access or password issues, newsletter unsubscription, referral program,...
Real-time operations
Locking systems, accidents,…
Contracts management
Confirmation, modification, cancellation, …
KYC/B management
Collection and validation of documents.
Pre-sales reinsurance
Convert prospects to customers.
Outbound calls
Welcome, feedback, churn prevention, up-sell, cross-sell,…
Subscriptions management
Information, modification, cancellation.
Payment methods
Update, information, issues,…
Reviews management
Client's feedback moderation.
You're in good company.
And you don't have to take our word for it.
