+
16
%
Of price premium accepted by customer for a great customer experience.
We understand Travel industry challenges.
94% of consumers believe the quality of a company's customer care influences its reputation.
Provide fast and omnichannel answers
Answer in less than 1h on asynchronous channels and maintain a 92% QS on the phone.
Leverage good reviews
Convert any prospect to client providing expert and sales-driven answers.
Ensure round-the-clock availability
Providing live operations at any time is a must-have to be on track with your customers' journey.
Handle regulated process
Provide agents with the required training and level of certification to perform any specific and sensitive tasks.
Generate up-sell and cross-sell
Leverage any interactions thanks to expert agents able to provide the more custom experience possible.
Absorb activity peaks efficiently
Hold on to your SLAs no matter what while anticipating the unpredictable.
Offer native answers in multiple languages
65% of travel customers prefer content in their language.
What we offer for Travel industry actors.
We can support you with any basic or complex operation. Cannot find yours in the list? Get in touch with us, we'll easily adapt to your processes.
User identity control
KYC and KYB validation.
Pre-sales reinsurance
Guide your prospects through their purchasing experience.
Experience management
Delays, cancellation, modification.
Sales driven outbound missions
Real-time call backs.
Customer support
Maintain transparency whilst also reducing your contact rate.
Thrid party management
Airlines, hostels, local partners…
You're in good company.
And you don't have to take our word for it.
