+
2
%
Of customer satisfaction for utilities which improved customer experience.
We understand Utilities challenges.
94% of consumers believe the quality of a company's customer care influences its reputation.
Provide fast and omnichannel answers
Answer in less than 1h on asynchronous channels and maintain a 92% QS on the phone.
Leverage good reviews
Convert any prospect to client providing expert and sales driven answers.
Answer round the clock
Utility support is all about extended hours of reactivity and trust.
Handle regulated process
Provide agents with the required training and level of certification for them to perform any specific and sensitive tasks.
Prevent churn
Identify any weak or strong churn signals and act accordingly.
Generate up-sell and cross-sell
Leverage every interactions to increase Life Time Value.
What we offer for Utilities' actors.
We can support you for any basic or complex operation. You don't find yours in the list? Get in touch with us, we'll easily adapt to your processes.
User identity control
KYC and KYB validation.
Service information
Platform functionalities, subscription.
Account management
Creation, modification, deletion.
Sales driven outbound missions
Real-time callbacks for funnel churns and high-prospect website visitors.
Proactive support
Maintain transparency whilst also reducing your contact rate.
Payment methods
Transfers, VAD and eWallet, billing and vouchers.
You're in good company.
And you don't have to take our word for it.
